Advanced-Administrator Mock Exam - Advanced-Administrator Exam Bootcamp

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Salesforce Certified Advanced Administrator Sample Questions (Q19-Q24):

NEW QUESTION # 19
AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted.
How should an administrator ensure cases are properly prioritized?

Answer: A

Explanation:
Explanation
Escalation rules are rules that automatically escalate cases if they have not been resolved within a certain time frame or meet certain criteria such as priority or status. Escalation rules can perform actions such as changing ownership of cases, sending email notifications, or creating tasks for users or queues. By using escalation rules, AW Computing can ensure that cases are properly prioritized and handled within their SLA time limit.
Assignment rules are rules that automatically assign cases to users or queues based on criteria such as case origin, type, or product. Assignment rules can also send email notifications to users or customers when a case is assigned. By using assignment rules, AW Computing can ensure that cases are routed to the right agents or teams based on their skills and availability. References:
https://help.salesforce.com/s/articleView?id=sf.case_escalation_rules_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_caseassign.htm&type=5


NEW QUESTION # 20
Ursa Major Solar has a training sandbox with 160MB of test data that needs to be refreshed every other day.
Which two sandboxes should be used in this instance?
Choose 2 answers

Answer: B,C

Explanation:
To create a training sandbox with 160MB of test data that needs to be refreshed every other day, NTO should use either Partial or Developer Pro sandboxes. Partial sandboxes have a storage limit of 10GB and can be refreshed every 5 days. Developer Pro sandboxes have a storage limit of 1GB and can be refreshed every day.
Both sandboxes can include test data from production. References: https://help.salesforce.com/s/articleView?
id=sf.data_sandbox_environments.htm&type=5


NEW QUESTION # 21
A manager wants a report that shows the following:
1. All Accounts with Opportunities having a Closed-Won status.
2. All Accounts having Closed Cases status.
What can you do as a system administrator to meet this requirement? * (1 Point)

Answer: A


NEW QUESTION # 22
The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients.
Which dashboard feature should the Administrator use to meet this requirement?

Answer: A


NEW QUESTION # 23
Universal Containers wants customers who buy the Freight Container product to be billed in monthly installments. How should an administrator meet this requirement?

Answer: A


NEW QUESTION # 24
......

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